So my Galaxy S4 broke. It’s been a great phone and I can’t really complain too much, I have had it for about six months and it’s pretty cool. Yesterday it stopped working and now has a crazy green screen that reminds me of the Matrix. It wasn’t dropped and wasn’t exposed to water so I took it to the T-Mobile store. They said they couldn’t replace it under warranty, but no big deal because I have insurance. I pay $11.99 a month for this insurance so it has to be great….right? WRONG!
First I tried to file a claim online (since I can’t call them with a broken phone) and the system said I can’t file the claim because it is an issue covered by warranty NOT insurance, which is directly opposite of what they told me in the T-Mobile store. No problem, I’ll try again. This is what my screen said:
Now I borrow a phone to call them today, on a Friday, and they can’t help me and tell me to call back later. Her response was “It’s too late to get you an order today and you won’t be ordering your phone until Monday anyways.” Ok, but I am talking to you now…let’s get this thing in process since remember I don’t have a phone now.
So now I wait…
On top of this, the more I think about it the worse of a deal this really is. It is a $175 deductible added to the $11.99 I pay per month (24 months) and my total out of pocket is $462.76. Sure these phones are expensive, but why not just buy a newer phone when one breaks and they shouldn’t be breaking. It really seems like they do not want to help and are going to try to get out of getting me a new phone. A quick google search shows I am not alone in this. Maybe we will rename this site to whyasurionsucks.com.
What do you think? Have you had any experience with them?