This isn’t good…“Hundreds or even thousands of T-Mobile subscribers have taken to Twitter, Reddit and other online forums to voice their frustrations as T-Mobile puts an end to a program that was saving thousands of customers a substantial amount of money on their wireless bills.”
Read the whole article here: “T-Mobile’s latest Uncarrier move draws fire from subscribers as prices rise”
So my Galaxy S4 broke. It’s been a great phone and I can’t really complain too much, I have had it for about six months and it’s pretty cool. Yesterday it stopped working and now has a crazy green screen that reminds me of the Matrix. It wasn’t dropped and wasn’t exposed to water so I took it to the T-Mobile store. They said they couldn’t replace it under warranty, but no big deal because I have insurance. I pay $11.99 a month for this insurance so it has to be great….right? WRONG!
First I tried to file a claim online (since I can’t call them with a broken phone) and the system said I can’t file the claim because it is an issue covered by warranty NOT insurance, which is directly opposite of what they told me in the T-Mobile store. No problem, I’ll try again. This is what my screen said:
Now I borrow a phone to call them today, on a Friday, and they can’t help me and tell me to call back later. Her response was “It’s too late to get you an order today and you won’t be ordering your phone until Monday anyways.” Ok, but I am talking to you now…let’s get this thing in process since remember I don’t have a phone now.
So now I wait…
On top of this, the more I think about it the worse of a deal this really is. It is a $175 deductible added to the $11.99 I pay per month (24 months) and my total out of pocket is $462.76. Sure these phones are expensive, but why not just buy a newer phone when one breaks and they shouldn’t be breaking. It really seems like they do not want to help and are going to try to get out of getting me a new phone. A quick google search shows I am not alone in this. Maybe we will rename this site to whyasurionsucks.com.
What do you think? Have you had any experience with them?
T-Mobile says $10 fee for ‘free’ tablet data was a mistake from CNET.com.
“The $10-a-month plan flew in the face of T-Mobile’s promise of free data. For a carrier that has prided itself on talking about the truths of the wireless industry, it was curious the company would omit such a key aspect of its tablet plan.”
Read the whole story here.
“T-Mobile ad criticized for belittling smartphone theft” is the title of a recent cnet.com article.
Here’s a brief piece from the article:
“T-Mobile is hot water again for one of its “Uncarrier” campaign commercials.
The latest comes in the form of a letter written by San Francisco District Attorney George Gascon and New York Attorney General Eric Schneiderman calling for the carrier to pull one commercial parodying a smartphone theft because they felt it belittled the issue.”
Click here to read the rest.
The L.A. Times recently posted this article, making it the #4 reason why T-mobile Sucks.
“T-Mobile forcing customers with grandfathered plan to move to new one”
Click to read the whole article.
We know we are not alone, let us know why T-Mobile sucks…
According to a report, T-Mobile was struggling last year, ”losing more than a half-million of its long-term subscribers in the three months”
Looks like this isn’t a new problem.
Read the entire article here.
After weeks of talking with customer service about reducing our monthly costs, we finally agreed on a new plan. Since we were out of contract we had to sign a new contract with T-Mobile…fair enough. When we decided to pick out new phones this is what the website showed.
In order to get these phones (really any phone), we were told we had to pay $200 to “merge” to a new plan. We had just switched plans and the $200 will not be paid.